Articles
Tag: leadership
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Twitter's Frankenstein Moment
The company has finally proven its business relevance, but at the cost of frustrated employees, an executive exodus and an unstable share price.
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Digital Transformation Isn't Just a Technology Issue, It's a Business Issue
Too often, companies try to implement digital transformations without involving the people who will be doing the work. And that’s a recipe for failure.
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Can Employee Integrity Tests Identify Reliable Workers?
Employee integrity tests are slowly losing popularity, but is that for good reason? Learn more about the potential (and ethics) of testing workers.
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Why Hybrid Working Won’t Stick
Although many employers say they are planning a permanent hybrid approach to work, I’ve reluctantly concluded that it won’t stick.
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How to Ace Customer Experience Leadership in Year 1
How does a new CX leader maximize their opportunity when they’re newly hired to kickstart or revamp a customer experience program?
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Business Leaders: Do You Have a Digital Mindset?
A new book calls for business leaders to develop a digital mindset — without the need to become digital experts.
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Organizational Gaslighting
Companies are at particular risk of (accidentally) deceiving employees right now. Here's what you can do to make sure yours doesn't.
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Can CIOs Change Fixed Organizational Mindsets for Digital Transformation?
Digital transformation involves change, which includes change in how people think. Can CIOs lead the charge here?
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How to Build a Thriving Company Culture
How can you swim against the tide and be proactive in building a healthy company culture that becomes your brand’s greatest advantage?
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Managers Need to Do More One-on-One Meetings
Especially in remote and hybrid work, making it a habit to check in with team members to understand their struggles is an important management tactic.
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Successful Digital Transformation Is More Than a Technology Project
There is no owner's manual to digital transformation, which may be why 70% of enterprises fail.
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The CIO Playbook for Leading Against Uncertainty
Even as business picks up in many places, the new normal is one dogged by uncertainty.
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Do You Have the Traits of a CX Leader?
We share several characteristics that we think are essential for CX leaders to have, wherever they reside within the organization.
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What Happens to Twitter After Elon Musk's Takeover Fails
Stock analysts are pessimistic, but employee discontent and the company's leadership failures are what may ultimately sink Twitter.
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