Articles
Tag: analytics (page 4)
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Turbocharge Your Marketing Strategy With Email Automation
People get billions of emails each day. Learn how email automation can help you stand out from the crowd and make campaigns a breeze.
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Want To Optimize Your CX Strategy? Consider These 3 Testing Tactics
You're collecting data from your customers, but is it really helpful? Learn how to get more accurate results to better inform your CX strategy.
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Balancing AI and the Human Touch in CCaaS Deployment
AI in CCaaS offers many benefits, from cost savings to improved customer satisfaction. How will this tech reshape the future of contact center operations?
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Continu Secures $13.5M in Series A to Grow Workplace Learning Platform
Continu, a learning amplification platform, announced the closing of a $13.5 million Series A investment led by Five Elms Capital.
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Marketing Research Roundup: DXM Trends To Pay Attention To
Stay on top of the latest data and trends driving the marketing industry in 2022 and beyond.
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What Is Average Handle Time (AHT) and Does It Impact Customer Experience?
Average handle time (AHT) is a key metric that can help contact centers streamline their operations and improve customer satisfaction.
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Reputation Raises $150M, Twilio Partnership Boosts Cloud Contact Centers & More News
Reputation experience management software provider reputation raised $150 million, Canto announced DAM software updates and more news from customer experience.
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4 Ways to Drive Better Voice of the Customer Feedback
Companies are increasingly relying on VoC programs to deliver better service, improve marketing efforts, improve loyalty and provide faster customer resolution.
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Microsoft Teams Userbase Grows, Collaboration Tops Enterprise Wish List & More News
Microsoft Teams continues to grow, IBM's hybrid cloud strategy pays off, Swoop offers analytics for Microsoft 365 and more news.
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Observable Raises $35.6 Million Series B Funding Round for Data Collaboration
Observable, a data collaboration company, has raised a $35.6 million Series B funding round.
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Tech Giants Corner Quantum Computing, Worker Engagement Declines & More News
As quantum computing adoption grows, the market is being divided up by big tech, engagement takes a dive, Zoom develops remote working strategy and more news.
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What Predictive Analytics Are and How They Can Help Your Business
Predictive analytics is now being used to tweak and test processes across a variety of industries. Is your business ready to reap the benefits?
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A Look at Prescriptive Analytics and The Value They Can Deliver
Companies looking for the best possible business outcomes should be looking at what prescriptive analytics are and how they can help.
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Hit an Analytics Bottleneck? Here's How to Get Unstuck
Sometimes people hit a wall when working with data. Here are some common bottlenecks and how to get unstuck.
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