Articles
Tag: ai
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3 Key Benefits of AI in the Call Center
Does AI make a difference in call centers? Experts say yes. Learn the benefits of AI and why the tech has earned a permanent seat in the industry.
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Microsoft Debuts Viva Goals, Google Revisits Classic Sites Shutdown Timeline, More News
Microsoft puts Ally.io buy to work in Viva, Google pushes back Classic Sites shutdown (again), Miro overhauls its developer platform and more news.
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What Europe’s AI Act Could Mean for Marketers
What could the new AI Act in Europe mean for today's marketers?
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5 Concepts for Our Sonic Age
The emergence of digital audio in its various manifestations has left many marketers perplexed.
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Google Unveils Digital Workplace Plans for the Coming Year at Google I/O
The Google I/O developer conference this week covered a wide range of topics, but did include new upgrades and releases for the digital workplace.
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Observe.AI Raises $125M for AI-Assisted Contact Center Product Development
Observe.AI nets $125 million to boost contact center software offerings.
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Uniphore Acquires Colabo for Knowledge AI and Automation
Intelligent virtual assistants and human agents can learn in real-time using knowledge AI capabilities via Uniphore's acquisition of Colabo.
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If You Want to Succeed With Artificial Intelligence in Marketing, Invest in People
Marketing won’t deliver on AI’s promise unless the human side of the equation is given equal attention.
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Use Automation to Support Experience, Not to Cut Costs
To unlock the potential of automation and AI, we need to put humans at the center and design systems that work with, not against or instead of them.
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Salesforce Updates Service, Marketing Clouds With Conversational AI, CDP Enhancements
Salesforce Services and Marketing Cloud now use AI-powered conversational intelligence and Customer Data Platform, among other enhancements.
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Pegasystems Announces Low-Code Capabilities in Launch of Pega Infinity Update
Pega has announced the release of the newest edition of its Pega Infinity platform targeting improved low-code options.
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Microsoft Teams Marks 5 Years With Collaboration Upgrades, Google Improves Smart Canvas, More News
Microsoft Teams celebrates its 5th birthday, Google adds functionality to Smart Canvas and news from Zoho, FutureAI and Laserfiche rounds out this week's news.
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What's on Your Artificial Intelligence Compliance, Privacy and Ethics Checklist?
What should CIOs and other data leaders do to protect enterprises and their key stakeholders with artificial intelligence implementations?
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Modern Hire Launches Automated Interview Tool Backed by Artificial Intelligence
Modern Hire has launched Automated Interview Creator, an AI-enhanced interview tool that helps recruiters find the top applicants quickly.
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